Major August changes coming to Kmart refund policy across Australia

Retail giant Kmart will enforce a receipt requirement for “change of mind” refunds in Australian stores from August 1.

Customers have previously been able to have those refunds processed simply by proving their identity, but a stronger enforcement of the nationwide policy will require customers to hold on to their proof of purchase.

Proof of purchase has always been preferred by staff handling refunds at Kmart, according to the retailer, which said it only allowed the use of IDs for refund verification on an ad hoc basis.

“Previously, stores were able to give customers a change of mind refund without a receipt if proof of identity was provided,” Kmart said in a memo that was shared in an app for workers.

“However, this option is being removed and customers will require a receipt.

“From next week a poster will be displayed in stores. However, please remind customers to retain their receipts.”

This does not include faulty products, Kmart confirmed.

The change is also being enforced in Target stores.

“In line with most major retailers in Australia, Kmart and Target will be enforcing its returns policy and requiring proof of purchase for ‘change of mind’ returns,” a Kmart and Target spokesperson said.